UnShaken Q&A: Your Questions, Answered.

About the UnShaken Brand

What is UnShaken? ›
UnShaken is a Christian-inspired fashion brand that blends deep faith with modern design. Our mission is to create mo...

UnShaken is a Christian-inspired fashion brand that blends deep faith with modern design. Our mission is to create modern Christian apparel that empowers you to showcase your convictions with Bold Style and Strong Faith. We believe your faith should be seen, not just heard.

What is the style of UnShaken apparel? ›
Our aesthetic is a balance of minimal, timeless, and faith-rooted design mixed with contemporary streetwear. We use c...

Our aesthetic is a balance of minimal, timeless, and faith-rooted design mixed with contemporary streetwear. We use clean visuals, bold yet clean typography, and a grounding neutral color palette (black, white, and earth tones). We ditch the cliché and focus on designs that are uplifting, grounded, and modern.

What does "UnShaken" mean? ›
UnShaken is our core message: "Stay rooted. Stay UnShaken." It's a daily reminder that in a world that constantly shi...

UnShaken is our core message: "Stay rooted. Stay UnShaken." It's a daily reminder that in a world that constantly shifts, your faith is your foundation. Our apparel is designed to reflect that strength, confidence, and devotion.

Where is UnShaken based? ›
We are an e-commerce brand based in the United States, shipping primarily within the U.S. We serve a passionate commu...

We are an e-commerce brand based in the United States, shipping primarily within the U.S. We serve a passionate community of believers across states like Texas, Florida, Georgia, and North Carolina.

Ordering & Products

What products do you offer? ›
We offer a curated range of faith-based fashion, including t-shirts, hoodies, mugs, socks, and accessories—all carryi...

We offer a curated range of faith-based fashion, including t-shirts, hoodies, mugs, socks, and accessories—all carrying messages of strength, confidence, and devotion.

How long will it take to get my order? ›
Since all of our Christian apparel is custom-made specifically for you after you place your order, production time ca...

Since all of our Christian apparel is custom-made specifically for you after you place your order, production time can vary. Generally, orders are produced within 2–7 business days, followed by shipping time. You will receive a tracking number once your item is on its way.

How accurate are your sizing and colors? ›
We aim for high accuracy, but we are a custom-made brand. Always consult the size chart provided on the product page ...

We aim for high accuracy, but we are a custom-made brand. Always consult the size chart provided on the product page before placing your order. Colors may vary slightly from what you see on your screen due to monitor differences.

Where is UnShaken based? ›
We are an e-commerce brand based in the United States, shipping primarily within the U.S. We serve a passionate commu...

We are an e-commerce brand based in the United States, shipping primarily within the U.S. We serve a passionate community of believers across states like Texas, Florida, Georgia, and North Carolina.

Returns, Exchanges, & Quality

Can I return or exchange an item if I ordered the wrong size? ›
No. Because every item is custom-made just for you after you place your order, we cannot support returns or exchanges...

No. Because every item is custom-made just for you after you place your order, we cannot support returns or exchanges if you ordered the wrong size, selected the wrong color, or simply changed your mind (buyer's remorse). Please check the size chart carefully!

What if I receive a damaged or defective product? ›
We guarantee the quality of our production. If you receive a product that is damaged, defective, or contains a clear ...

We guarantee the quality of our production. If you receive a product that is damaged, defective, or contains a clear manufacturing error, we will make it right.

  • You must contact us within 30 days of delivery at contact@wearunshaken.com.
  • Please include your Order Number and a clear photo of the issue.
  • We will provide a free reprint or a full refund. You do not need to return the damaged item.
I noticed a slight shift in the print placement. Is this normal? ›
For our DTG (Direct-to-Garment) products, the standard production tolerance for print placement is up to 0.5 inches. ...

For our DTG (Direct-to-Garment) products, the standard production tolerance for print placement is up to 0.5 inches. Minor variations within this tolerance are not considered defects.

What payment methods do you accept? ›
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

How do I track my order? ›
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

Connecting with UnShaken

How can I connect with the UnShaken community? ›
We love connecting with our customers! You can find us sharing lifestyle content, inspiration, and verse-based messag...

We love connecting with our customers! You can find us sharing lifestyle content, inspiration, and verse-based messages on:

Follow us to be part of the movement!

How can I contact customer service? ›
If you have any questions about an order, need assistance, or just want to share your UnShaken style, please email us...

If you have any questions about an order, need assistance, or just want to share your UnShaken style, please email us at: contact@wearunshaken.com